​

General Questions

 

 

Q1: What services does Prime Maintenance offer?

A1: Prime Maintenance provides a wide range of services, including plumbing, electrical work, heating and cooling maintenance, carpentry, painting and decorating, handyman services, and emergency repairs.

​

​

Q2: Which areas do you serve?

A2: We serve the entire London area, ensuring prompt and reliable maintenance services across the city.

Booking and Scheduling

​

​

Q3: How can I book a service?

A3: You can book a service through our website by filling out the booking form, or you can call our customer service team at [phone number] to schedule an appointment.

​

​

Q4: How far in advance do I need to book a service?

A4: While we recommend booking at least 24 hours in advance, we understand that emergencies happen. For urgent issues, we strive to provide same-day service whenever possible.

​

​

Q5: Can I reschedule or cancel an appointment?

A5: Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours before the scheduled time. Please call our customer service team at 020 8050 9094 or email us at info@primemaintenancegroupgroup.com.

​

​

Pricing and Payment

 

 

Q6: How much do your services cost?

A6: The cost of our services varies depending on the type and scope of work required. We offer competitive rates and provide free, no-obligation quotes. For a detailed estimate, please contact us with your specific requirements.

Service and Quality

​

​

Q7: Are your technicians qualified and insured?

A7: Absolutely. All our technicians are fully qualified, experienced, and insured to carry out maintenance work. We ensure they undergo regular training to stay updated with industry standards.

​

​

Q8: Do you provide a guarantee for your services?

A8: Yes, we provide a satisfaction guarantee for all our services. If you are not completely satisfied with our work, please contact us, and we will address any issues promptly.

​

​

Q9: What safety measures do you follow?

A9: The safety of our clients and staff is our top priority. Our technicians adhere to strict safety protocols and use appropriate personal protective equipment (PPE) during all service visits.

​

​

Contact Information

​

​

Q10: How can I contact Prime Maintenance?

A10: You can reach us by phone at 020 8050 9094, by email at info@primemaintenancegroupgroup.com, or through our website's contact form. Our customer service team is available to assist you with any queries you may have.

​

​

Q11: Where is Prime Maintenance located?

A11: Our office is located at Unit G 94 Vale Road London N4 1PZ . However, our services are mobile, and our technicians will come to your location anywhere in London.

​

​

Q12: What are your operating hours?

A12: We are open from 8 AM to 5 PM, Monday through Friday. For any inquiries outside of these hours, please leave a message or email us, and we will get back to you as soon as possible.